Frequently Asked Questions
Check our most frequently asked questions here. If you still need help, then please contact us at firstname.lastname@example.org
Please send us an e-mail at email@example.com with the Order Number and reason for changing/cancelling the order.
When ordering within the EU, all additional charges such as VAT/tax and duties are included in the given price. For now, we have VAT/tax exemption, so we do not charge these charges.
When ordering outside EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
Unfortunately we cannot refund you these charges. Please contact your local customs office to request for a refund.
* For orders outside EU only. Orders within EU are always duty free.
Portugal (including Azores and Madeira): Free Shipping
European Union: €6
Rest of the World: €15
We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date*.
Portugal: 1-2 working days
Azores and Madeira: 2-3 working days
Europe: 3-4 working days
Rest of the World: 5-6 working days
* Due to current circumstances of the COVID-19 virus your shipment may be affected. Since countries have chosen to close their borders this might affect your shipments during transit and can be slightly delayed. We assure you that we’re doing everything in our power to make sure that you’ll receive your order as soon as possible!
We ship to over 200 countries:
Albania, Algeria, Andorra, Germany (Principality), Angola, Anguilla, Antigua, and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape, Verde, Cayman (Islands), Central African Republic, Chad, Czech Republic, Chile, China, Colombia, Comoros, Congo, Congo (Pop., Rep.), Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Dem. Rep., Denmark, Djibouti, Dominica, Dominican Republic, Of Reunion, and Mayotte, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French, Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar (Principality), Great, Britain and Northern, Ireland, Greece, Greenland, Grenada, Guadeloupe, Guam (Island of), Guatemala, Guernsey, (Channel Islands), Guinea-Bissau (Rep.), Guinea-Conakry, Guyana, Haiti, Honduras, Hong, Kong (China), Hungary, Iceland, India, Indonesia, Iran, Ireland, Islands, Islands (GB), Islands, (USA), Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, (Channel Islands), Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, , Kuwait, Kyrgyzstan, Laos Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives (Islands), Mali, Malta, Mariana Islands, Marshal Islands, Martinique, Mauritania, Mauritius Islands, Mexico, Moldova, Monaco (Principality), Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, (Formerly Burma), Namibia, Nauru Rep., Nepal, Netherlands, Netherlands, Antilles, New, Caledonia, New, Zealand, Nicaragua, Niger, Nigeria, Niue, Islands, North, Korea, Norway, Oman, Pakistan, Panama, Papua, (New Guinea), Paraguay, Peru, Poland, Philippines, Puerto, Rico, Qatar, Republic of Romania, Russia (Federation Of) Rwanda, S. Vicent and the Grenadines, Saint Kitts and Nevis, Samoa (Western), American Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles Islands, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South, Korea, (Korea Rep.), Sri Lanka, Sta. Lucia, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan (Taiwan), Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, USA - United States of America, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin, Islands Virgins, Yemen, Zambia, Zimbabwe, South Africa.
Portugal: Express Delivery (CTT)
Europe and Rest of the World: Registered Mail (CTT & Partners)
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.